Privacy Policy

This Privacy Policy explains how RentFAX collects, uses, discloses, retains, and protects personal information in connection with its website, platform, consumer-reporting services, consumer portal, and related offerings.

1. Overview

RentFAX provides consumer-reporting and related services for vehicle-rental screening and other lawful vehicle-rental uses. Because some information we collect, maintain, or furnish may be subject to consumer-reporting laws, this Privacy Policy should be read together with any consumer disclosures, authorizations, and rights notices provided in connection with those services.

2. Categories of Information We Collect

Depending on how you interact with RentFAX, we may collect:

• personal identifiers, such as name, address, phone number, email address, date of birth, and driver’s-license-related information
• identity-verification information
• vehicle-rental history and incident information
• payment-related rental conduct information
• fraud and security indicators
• account registration and subscriber information
• device, browser, IP address, session, and log information
• website and platform usage information
• customer-service and support communications
• dispute submissions and supporting documents
• records relating to disclosures, authorizations, acknowledgments, and signatures

3. Sources of Information

We may collect information from consumers; vehicle-rental operators; identity-verification providers; screening and background vendors; service providers and infrastructure partners; public records or other lawful sources; and your interactions with our website, portals, APIs, and Services.

4. How We Use Information

We may use information to furnish consumer reports for vehicle-rental screening; verify identity and help detect fraud; process and document disclosures, consents, and authorizations; maintain, operate, and secure the Services; respond to consumer requests, disputes, and reinvestigations; communicate with consumers, operators, and authorized users; comply with legal, regulatory, contractual, and recordkeeping obligations; and improve workflows, documentation, and service operations. We do not use this Privacy Policy to expand any rights to access or use consumer-report information beyond what applicable law permits.

5. Consumer Reporting Context

Certain information collected, maintained, or furnished by RentFAX may be subject to the Fair Credit Reporting Act or similar laws. Where applicable, consumers may have rights to request access to information about themselves, dispute inaccurate or incomplete information, and receive notices or disclosures required by law. Requests relating to consumer-report information may be subject to identity verification and legal limitations.

6. How We Disclose Information

We may disclose information to vehicle-rental operators with a lawful permissible purpose; service providers acting on our behalf; identity, screening, verification, communications, hosting, and infrastructure vendors; legal, regulatory, or law-enforcement authorities where required or permitted by law; auditors or professional advisers under appropriate restrictions; and other parties where the consumer directs or authorizes the disclosure, or where otherwise permitted or required by law. We do not authorize recipients to use information for unauthorized employment, housing, credit, insurance, marketing, or other impermissible purposes.

7. Cookies and Similar Technologies

We may use cookies, local storage, analytics tools, session technologies, and similar tools to operate the website and platform, secure accounts and sessions, maintain preferences, understand usage trends, and improve performance. You may be able to control some browser-based cookie settings; disabling certain features may affect functionality.

8. Data Retention

We retain information for as long as reasonably necessary for legal, contractual, operational, compliance, dispute-resolution, fraud-prevention, recordkeeping, and security purposes. Retention periods may vary depending on the type of information, the service involved, applicable law, contractual obligations, and the need to investigate disputes or security events.

9. Data Security

RentFAX maintains administrative, technical, and physical safeguards designed to protect personal information and report information from unauthorized access, use, alteration, or disclosure. No system can be guaranteed to be completely secure; users should also protect their credentials, devices, and communications.

10. Consumer Requests and Disputes

Consumers may contact RentFAX to request access to information about themselves, where applicable; submit disputes regarding inaccurate or incomplete information; or ask questions about this Privacy Policy. RentFAX may require reasonable identity verification before responding to any request.

11. Third-Party Services

Our Services may rely on third-party providers for hosting, communications, identity verification, screening support, analytics, security, and related infrastructure. These providers may process information on our behalf subject to contractual, technical, and legal restrictions.

12. Children’s Information

The Services are not directed to children. RentFAX does not knowingly offer consumer-reporting services for use by children in a manner prohibited by law.

13. State-Specific Rights and Notices

Privacy, consumer-reporting, and data-security rights may vary by jurisdiction. RentFAX may provide additional notices, rights descriptions, or workflows where required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we will post the revised version with a new effective date.

15. Contact

Questions regarding this Privacy Policy may be directed to RentFAX through the contact information provided on the website.