Privacy Policy

1. Overview

RentFAX provides rental intelligence services, including identity verification, incident reporting, fraud signal detection, renter risk scoring, and dispute resolution tools. This Policy applies to all users, including landlords, renters, agencies, companies, and partners accessing any part of the RentFAX platform or API.

2. Information We Collect

A. Information You Provide

• Identity information (name, email, phone, address)
• Renter-submitted documents during verification
• Incident reports, disputes, comments, and evidence files
• Landlord and company account information
• Billing and plan subscription details (processed via Stripe)

B. Automatically Collected Information

• IP address, browser type, device metadata
• Login timestamps and authentication events
• Search activity related to renter lookups
• Fraud signals generated by AI or system heuristics

C. Third-Party Sources

RentFAX may receive additional information through identity verification vendors, address validation services, a property manager, and participating rental partners.

3. How We Use Your Information

• Conduct identity verification and detect fraudulent submissions.
• Generate renter risk insights and behavioral indicators.
• Provide reports, timelines, and incident histories to authorized users.
• Support dispute resolution between renters and landlords.
• Improve product features, AI models, and fraud intelligence systems.
• Comply with legal obligations, audits, or governmental requests.

4. Legal Basis for Processing

As a U.S.-based provider, RentFAX processes data under applicable U.S. privacy laws including FCRA-adjacent obligations, consumer dispute rights, and state-level regulations such as the California Consumer Privacy Act (CCPA/CPRA).

5. How We Share Information

RentFAX only shares personal information with:

• Authorized landlords, property managers, or agencies
• Renters involved in disputes or verification processes
• Service providers (identity verification, analytics, and storage vendors)
• Stripe for billing and payment processing
• Law enforcement when legally required

6. Renter Data Rights

• Access your RentFAX profile and reports
• Submit disputes and corrections
• Provide evidence or supporting materials
• Request deletion where applicable under U.S. law

7. Data Security

RentFAX uses encryption, secure storage, access control, audit logging, and multi-layered authentication systems. No system is fully secure, and users accept inherent risks associated with digital services.

8. Children’s Privacy

RentFAX does not knowingly collect information from individuals under 18.

9. Data Retention

RentFAX retains reports, disputes, and verification data only as long as necessary for platform functionality, compliance needs, or legal requirements.

10. Changes to this Policy

Updates will be posted here. Continued use of the platform constitutes acceptance.

Contact Us

privacy@rentfax.io
RentFAX, Inc.